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Respect for customers, understand customers, continue to provide products and services beyond the expectations of customers, guests will always be a partner. This is the service concept that we have been insisting on and advocating.

Every step, the first thought is that the customer in the enterprise by the seller's market into a buyer's market, the consumer's consumer attitudes have changed. In the face of a large number of goods (or services), consumers are more willing to accept the good quality of goods (or services).

The quality here not only refers to the inner quality of the product, but also includes a series of factors such as the quality of products and the quality of service. Therefore, it is necessary to fully meet the needs of the consumers in a comprehensive way. Should stand in the customer (or consumer) position, rather than standing in the company's stand up to study, design and improve service.

Improve the service system, strengthen the pre-sale, sale, after-sales service, the customer in the use of goods in a timely manner to help solve all kinds of problems, so that customers feel great convenience.

Attach great importance to customer opinion, let customers participate in decision-making, to handle customer's opinion as an important part of customer satisfaction. Do everything possible to retain existing customers.

Establish all the customer centered mechanism.

In which the establishment of various institutions, service processes, change, etc., should be based on customer demand as the center, to establish a rapid response mechanism for customer opinion.

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